Hi, I'm Luis Terrazas, a Desktop Technician from Chamberino, NM.

Highlights and Achievements

• Successfully assumed full responsibilities of an IT III Technician role at a secondary location with minimal supervision, ensuring uninterrupted technical operations and consistent service delivery.

• Expedited the configuration and deployment of laptops to the DDC of NM, meeting tight timelines while maintaining security and compliance standards.

• Trained and mentored two contractors on troubleshooting procedures, ticketing workflows, and deployment standards—resulting in improved ticket resolution times and higher service quality.

• Demonstrated leadership, initiative, and cross-site operational support by quickly adapting to a new environment and independently managing critical IT tasks.

• Maintained exceptional customer service across all 20 supported agencies, building strong professional relationships and earning direct requests from multiple agencies based on quality of work, reliability, and positive attitude.

• I have written comprehensive documentation tailored for both end users and our IT team, ensuring that all instructions are clear, accessible, and technically accurate for their respective needs.